Membership or purchase questions
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How do I cancel my access? If you want to cancel your access, please go to the account management page. I have lost my password. How do I recover my password? To recover your username and password, please go to the More info... I have my login / password but do not remember the URL of the site I joined. After your purchase you received a confirmation mail from us, if it is not in your inbox, please also check your spam folder. If you can’t find it, please contact us and we will get in touch with you shortly. I did not receive a confirmation mail after signing up. Could you send it to me? Please contact us and we will get in touch with you shortly. How long do I have to wait before I have access to the site I just purchased? Your access right is processed immediately. Simply go to the site, click on the Members area and login with your username and password. If you purchased a full membership-upgrade, please logout and login again. The activation of your upgrade might take up to 15 minutes. To recover your username and password, please go to the support ticket page. |
A Note on Chargebacks and Fraudulent Transactions:
All chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. If you have any questions or concerns, please contact us to clarify the matter