Billing Questions
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I was billed without my consent. What can I do? Please contact us and we will review your case and help you. What is a CVV2 code and where is it located? CVV is a number that is usually located on the backside of your credit card. More info... Can I E-mail my credit card number to your company? Please do not E-mail your full credit card number to us. This is an unsecured process. You should only send credit card information through a secure on-line form. Please look for the secure lock at the bottom of your browser. A Tea Money Media customer support agent will only request the first 6 and last 4 digits of your credit card number. My bank statement shows more than one transaction being charged for the same period of time. Why? Our company is processing access rights for many sites. It is possible that you have actually used our service on two different occasions. |
A Note on Chargebacks and Fraudulent Transactions:
All chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. If you have any questions or concerns, please contact us to clarify the matter